Warranty & Repair
All appliances purchased with an OnPoint warranty are registered automatically within 7 days after purchase. Claims bear no deductible and cover all parts, services and labor.
Making a claim
To start a claim with OnPoint, have these ready
- 1.
Your invoice
The invoice or receipt from the store, as proof of purchase.
- 2.
Serial number
Find the A4L sticker on the side of your appliance: the serial number starts with the letters KW, followed by 10 digits. (Certain brands carry different serial numbers — look under "Serial #" on your invoice.)
- 3.
Model number
On your invoice, under "Model".
Repair service
Who to call
When do I call OnPoint?
After the first 7 days, contact OnPoint about your warranty or to schedule a repair at (877) 594-3297.
I cannot find my model or serial number.
Call the store the appliance was purchased from — (205) 223-2550 for Hoover, (334) 220-9740 for Montgomery — and we will help you find them.
What does OnPoint cover?
Coverage may include mechanical and functional issues, parts, labor and repair service, depending on the selected plan. Warranty claims bear no deductible. For specific warranty details on a product, ask our staff before purchase.
Need to make a warranty claim?
Call the showroom you bought from — Hoover (205) 223-2550, Montgomery (334) 220-9740 — and we will walk you through it.