Frequently asked questions

We carry a wide selection of major appliance brands, including LG, GE, Samsung, Whirlpool and more.

Our inventory changes often, so available brands and models may vary by day. We recommend visiting our store or calling to check current availability for refrigerators, washers, dryers, ranges, dishwashers and other appliances.

We keep prices lower by offering open-box, overstock, scratch-and-dent and closeout appliances. Many items are never used or lightly handled, but may have minor cosmetic marks or packaging damage. This allows customers to save big compared with traditional retail prices, while still having warranty options available on eligible appliances.

Shop with confidence. In addition to original manufacturer’s warranties on select items, warranty options are also available through OnPoint Warranty Solutions on eligible appliances.

Warranty options are available through OnPoint Warranty Solutions. Coverage may include mechanical and functional issues, parts, labor and repair service, depending on the selected plan. Ask our team for warranty details before purchase.

• The delivery fee is an estimate.
• The delivery fee and any service fee are not refundable once the unit is out for delivery.

• We sell scratch and dent appliances. They are the 48-hour returns from major department stores, and the LG outlet distributes directly to us — so they are not "brand new" in that sense.
• All sales are final. All scratch and dent appliances will have various cosmetic scratches and dents. (Scratches and dents do not render an item to not be in working condition.)

• Within 48 hours of delivery, if the product is not working, the customer can exchange it for another unit or return it. After 48 hours, returns are not accepted.
• Returns carry a 5% restocking fee. Customers are responsible for getting the right specifications of appliance — size, gas or electric and so on — for their purchases. (If needed, we are able to pick up for an additional fee.)
• Physical damage or installation damage to the unit caused by customers cannot be returned.

For pickup customers, if the product is not working, customers are responsible for returning the unit to the store in order to get a refund or exchange. (If needed, we are able to pick up for an additional fee.)

• Hoover, 1662 Montgomery Hwy, Hoover, AL 35216: Monday–Friday 10am–6pm, Saturday 11am–5pm and Sunday 1pm–5pm.
• Montgomery, 430 N Eastern Blvd, Montgomery, AL 36117: Monday–Friday 10am–6pm, Saturday and Sunday 11am–5pm.