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FAQs
What brands do you carry?
We carry a wide selection of major appliance brands, including LG, GE, Samsung, Whirlpool, and more.
Our inventory changes often, so available brands and models may vary by day. We recommend visiting our store or messaging us to check current availability for refrigerators, washers, dryers, ranges, dishwashers, and other appliances.
Why are your prices lower than your competitors?
We keep prices lower by offering open-box, overstock, scratch-and-dent, and closeout appliances. Many items are never used or lightly handled, but may have minor cosmetic marks or packaging damage. This allows customers to save big compared with traditional retail prices, while still having warranty options available on eligible appliances.
Do your products come with a warranty?
Shop with confidence. In addition to original manufacturer’s warranties on select items, warranty options are also available through OnPoint Warranty Solutions on eligible appliances.
What kind of warranty services does Onpoint provide?
Warranty options are available through OnPoint Warranty Solutions. Coverage may include mechanical and functional issues, parts, labor, and repair service, depending on the selected plan. Ask our team for warranty details before purchase.
Delivery
1. Delivery Fee is an estimate.
2. Delivery Fee & Any Service Fee are Not Refundable, once the unit is out for delivery.
Disclosure
1. We are selling scratch and dent appliances.They are the 48-hour returns from major department store. LG outlet distributes directly to us. So it is NOT in a sense of ” Brand New”
2. All sales are final! All Scratch and Dent Appliances will have various cosmetic scratches and dents. (Scratches and dents do not render an item to not be in working condition)
Return
1. Within 48 hours of Delivery, if the product is not working, customer can exchange it for another unit or return it. After 48 hours, returns are not accepted.
2. It has a 5% Restocking Fee for returns. Customers are responsible for getting the right specifications of appliance(s), like size, gas or electric and etc for their purchases.
(If needed, we’re able to pickup with a additional fee)
3. Physical damage or instillation damages on the unit caused by customers cannot be returned.
Self Pick up
For Pickup Customers, if the product is not working, customers are responsible to return the unit back to the store inorder to get a refund or exchange.
(If needed, we’re able pickup with a additional fee)
